Cityden Residences Canal Area

Poor
Traveller Type: family with young children
  : We had Max waiting on arrival and all went well.
  : There was ONE teaspoon in the kitchen and all appliances need an update. The apartment was FILTHY on arrival with no fan (the one in the sitting-room broken) despite the 34 degree heat in Amsterdam. We thought the apartment had bed bugs as my daughter was covered in bites after two nights which turned out to be mosquitos due to the fact that it was so hot (no fans) and we had to sleep with the windows open. Cityden eventually gave us two fans after we complained as well as a thorough clean of the apartment. The dustbins in the bathroom and kitchen were broken. The shower was a trickle of water and overflowed on the the floor after each shower. There was a terrible smell in the bathroom and one night I couldn't brush my teeth as the smell was so strong, I thought I would vomit. Again, this problem was rectified after we complained. The sofa had a dirty rank smell and I refused sit on it. There was a throw on it which I had to wash to be able to sit on the sofa!! One evening, someone with a key to the front door of our apartment tried to access our apartment but luckily we were in so they couldn't come in. The lady claimed she had reserved the apartment from someone who had previously stayed there and seriously made us very worried about our belongings in our apartment and forced us to stay indoors afraid she'd come back and steal our stuff. Cityden then lied saying they'd changed the locks but eventually did when I challenged them (totally incompetent and a huge security risk) and gave us more teaspoons. The apartment itself could be so much nicer but the maintenance and upkeep of the property is very poorly managed by Cityden which is such a shame as the location is amazing and they could actually charge more if they kept the place more up to date and cleaner. We managed to get a night off our stay after all the complaints we made. Not too impressed with Cityden and we will not be staying there again !!!!

Poor
Traveller Type: family with young children
  : Location of the property was nice
  : The stairs 4 flight up and mice in the apt

Disappointing
Traveller Type: with friends
  : It was near to the center and the storesCalm area
  : There was leak in roof of the toilet and it was bad smell and took 3 days to fix it They charged me 100 eur because we didn’t clean the living room

Very Good
Traveller Type: family with young children
  : Very good location, typical Amsterdam style old house. Management and service was excellent.
  : The bathroom sink broke during our stay. We needed to switch the apartment. It was not convenient but the management of the apartment treated the situation very well. They tried to minimize our fuss. We were offered a free airport transfer to compensate the troubles.

Wonderful
Traveller Type: with friends

Good
Traveller Type: family with young children

Exceptional
Traveller Type: with friends
  : The location is next to everything
  : Ladder

Excellent
Traveller Type: family with young children
  : Very pretty and modern apartment. Large living room and dining area. Full variety of kitchen appliances. Beautiful view of the canal. Not far from public transportation.
  : Going up dozens of steps to get to the apartment, and climbing up to the loft (by what is essentially a ladder) in the apartment.Moreover, the shower head wasn’t functioning properly.

Fair
Traveller Type: young couple
  : Good location, big apartment, well equipped with all facilities. Nice view of the canal.
  : We had the worst check in experience at this property. When we arrived at the property we were told our apartment wouldn’t be available until 2pm so we should carry all our luggage to another property 20 minute walk away and keep it there till 2pm. We were met by a staff there called Kasia who was extremely rude, impatient and knew absolutely nothing about customer care and hospitality. She told us they are going to upgrade us to another property and took us to some shady student housing style of apartment which we absolutely hated. Upon asking to be given the exact same apartment we had booked online, she became very agitated and told us booking.com posts generic photos of apartments and that what we saw online while booking isn’t necessarily what we would get in reality. Because we insisted we wanted to be given what we had booked, Kasia with her agitation and unprofessional attitude took us back to the original property we had arrived at in the morning. She then took us up to the same apartment we had seen in photos while booking and it was much much better than the supposedly “upgraded” apartment she was forcing us to settle for. Besides the horrible check in and customer service, the apartment was dusty and not too clean. The ceiling started leaking one evening and our apartment flooded all the way to our bedroom. Even after informing them of this issue there was no assistance provided to make us comfortable, not even extra towels or the offer to send housekeeping to clean up the water leakage. To clean this up on our holiday certainly wasn’t our expectation or responsibility and something we wish was taken care of by the staff in a professional hospitable way.

Fair
Traveller Type: family with young children
  : Maybe the location.
  : Mice poop everywhere and they ate from our food. Also the 6 stairs we had to climb with all our baggage.